THE FULL TOUR
Everything that happens after checkout, handled
An order isn't finished when the customer pays - that's when the address typos surface, the size regrets kick in, and the "actually, add one more" emails start. AppFox turns all of it into a self-service flow that follows your rules, settles its own payments, and sells a little more along the way. Here's the full tour.
Editing where your customers already are
AppFox lives on your thank-you page and order status page - the page Shopify already links from every order confirmation email. There's no separate app to find, no login, no account creation, no support thread: the customer is looking at their order, and the edit controls are right there. Because both pages are part of your store's checkout, the whole experience is in your branding by default. Customers see only the edits they're allowed to make, and finish in a couple of taps.
- Editing on the thank-you page and order status page - no new link, no login, nothing to install for customers
- Shipping address changes with validation and autocomplete, so bad addresses get caught before they ship
- Variant swaps for size and color, quantity updates, and adding or removing items
- Self-service order cancellation within your edit window
- Part of your store's checkout, so it's mobile-first and in your branding
- One-click post-purchase upsells inside the edit flow - added to the existing order, no second checkout
Self-service for them, control for you
The fear with customer editing is the order your warehouse already picked. AppFox's eligibility engine evaluates every order against your edit windows (say, 24 hours), fulfillment cutoffs, and per-action rules - and edits that don't qualify are never shown, so customers can't request what you can't grant. For everything else, you decide per edit type whether it applies instantly or waits for a human.
- Edit windows, fulfillment cutoffs, and per-action eligibility rules
- Ineligible edits hidden from customers entirely - no requests to decline
- Auto-apply for safe edits, approval queue for sensitive ones, configured per edit type
- Full audit timeline on every order - who changed what, when
- Slack alerts for pending approvals and SLA breaches
- Shopify Flow triggers and actions to wire edits into the rest of your operation
Edits that don’t break your books
AppFox edits orders in place through Shopify's native Order Editing API - it never cancels and reorders. That means the original order number, payment, and history stay intact, customers never sit through a second checkout, and you never forfeit the Shopify Payments fees of 1.5–2.9% that cancel-and-reorder tools quietly burn on every edit. Price differences settle themselves in both directions.
- In-place editing via Shopify's native Order Editing API - never cancel-and-reorder
- Shopify Payments fees preserved on every edit
- Automatic payment requests when an edit raises the total
- Automatic partial refunds when an edit lowers it
- Address validation and autocomplete to prevent failed deliveries
- Branded transactional emails confirming every change
The edit flow that earns its keep
A customer reviewing their order is the most engaged shopper you have - payment on file, intent proven minutes ago. AppFox places your upsell offers inside that moment and adds accepted offers to the existing order with one click. Then the analytics dashboard shows you exactly what the whole loop is doing: what customers fix, what they buy, and how fast your team clears the queue.
- Post-purchase upsells shown inside the edit flow
- One-click add to the existing order - no second checkout, no new order number
- AI-powered upsell recommendations (Growth plan and up)
- Dashboard tracking edit volume, approval rates, upsell revenue, and time-to-approve
- Advanced analytics and exports on the Pro plan
- Gorgias sidebar so support sees edit status without leaving the ticket
Every cancel-and-reorder edit burns 1.5–2.9% in fees
AppFox edits orders in place on the original payment - and turns the edit screen into your highest-attention upsell placement. Try it free for 14 days, no card required.
Free plan available · support@getappfox.com