“Can I change my order?” - answered automatically
AppFox lets customers fix their own orders right on your thank-you and order status pages - address fixes, size swaps, cancellations - with one-click upsells inside the flow. You set the rules; ~80% of common edits handle themselves.
No code · Works on all Shopify plans · Free plan available
Product demo: a customer opens order #1042 on OAK & ANCHOR's order status page, fixes a shipping-address typo with address validation, swaps a tee from size M to L, and adds a matching beanie for $24.00 - the total updates from $86.00 to $110.00 on the original payment, with no second checkout. The merchant's audit timeline records the edit, auto-approves it by rules, and captures the payment.
Hi - can I change my order?
The same three emails arrive every morning. “Can I change my order?” “I typo’d my apartment number.” “Actually, can I get a large instead?” Each one costs you:
The ticket. A support agent reads it, finds the order, edits it by hand, replies, waits for confirmation. Multiply by every order you ship.
The delivery. The address typos nobody catches become failed deliveries, reships, and refunds. The cancellation requests that sit overnight become chargebacks and one-star reviews.
The fee. If your tool - or your workaround - handles edits by canceling and reordering, you forfeit Shopify Payments fees of 1.5–2.9% on every one. On a $100 order, that’s $1.50–$2.90 gone, per edit, forever.
AppFox removes all three. Customers fix their own orders inside your rules, addresses get validated before they ship, and every edit happens in place on the original order - so the fees stay yours.
3 tickets · 0 minutes of agent time
Editing lives right on your thank-you page and order status page - the page Shopify already links from every order confirmation email. No account, no password, no new app to find - just their order, in your branding, on their phone.
Change the address, swap the size, update quantities, add or remove items, or cancel - but only the edits your rules allow. Anything outside your edit window or past your fulfillment cutoff simply never appears. Before they leave, a one-click upsell adds to the same order - no second checkout.
Safe edits auto-apply; sensitive ones wait in your approval queue - you choose, per edit type. Price differences are charged or refunded automatically through Shopify, and every change lands on a per-order audit timeline.
auto-apply safe edits · queue the sensitive ones
Customers fix shipping addresses with autocomplete and validation, so the typo gets caught before the carrier does.
The "can I get a medium instead?" email becomes a two-tap variant swap - no agent involved.
Customers adjust line items, add a forgotten product, or drop one - all on the original order.
Price increases are charged and decreases refunded automatically - in place, via Shopify's native Order Editing API, never cancel-and-reorder.
Auto-apply safe edits and queue sensitive ones for review, configured per edit type, with a full audit timeline on every order.
Self-service cancellation inside your edit window, instead of an angry email after the box ships.
Customers only ever see edits you’ve explicitly allowed, inside windows you’ve set. AppFox checks your rules before showing the customer anything - you’re delegating the typing, not the decision.
Edit windows
Give every order an editing window - 24 hours, 48, whatever fits how you ship. When it closes, editing switches off with it.
Fulfillment cutoffs
Once an order is fulfilled or hits your cutoff, editing switches off automatically. Customers never race your warehouse.
Approval or auto-apply, per action
Auto-apply safe edits like address fixes; queue sensitive ones like cancellations for review. Every change lands on a per-order audit timeline.
Ineligible edits are never shown to the customer.
Post-purchase emails get ignored and thank-you pages get closed - but a customer editing their order is already inside it, payment method on file, attention undivided. AppFox shows your offer right there in the edit flow, and one click adds it to the existing order. No second checkout, no new order number, no abandoned cart to chase.
from offer to added item
second checkouts, ever
Shopify Payments fees kept by editing in place
AI-powered recommendations on Growth and above
cancel → refund → re-checkout
Some tools “edit” an order by canceling the original and creating a new one - forfeiting fees Shopify doesn’t return, and sending the customer through checkout again.
Shopify Payments fees lost: 1.5–2.9% per order
edit in place → fees preserved → deltas auto-settle
Price increases are charged and decreases refunded automatically - in place, via Shopify’s native Order Editing API, never cancel-and-reorder.
Order number, payment, and fees - intact
of common edits self-served
payment fees preserved per edit
setup, no code
Shopify Flow
Custom triggers and actions, so an order edit can kick off anything else in your operation.
Gorgias
A sidebar inside the ticket: see the order’s edit status and resolve the request without switching tabs.
Slack
Approval alerts and SLA-breach warnings, so a pending edit never sits unseen overnight.
Branded transactional emails for every edit, confirmation, and approval - your logo, not ours.
EDIT VOLUME - LAST 14 DAYS
APPROVAL RATE
Auto-applied or approved within the edit window.
EDIT VOLUME
238APPROVAL RATE
92%UPSELL REVENUE
$4,820TIME-TO-APPROVE
1.4hFree to start. $19/month for unlimited edits. No per-edit fees, no upsell revenue caps, no “contact sales.” Paid plans come with a 14-day free trial - no card required.
Free
$0/mo
Growth
$19/mo
Pro
$49/mo
14-day free trial on paid plans · no card required · cancel anytime
Compare plans →Didn't see yours? Ask us directly at support@getappfox.com.
Not by default - Shopify has no built-in way for customers to change an order once it's placed, which is why "can I change my order?" tickets exist. An order editing app like AppFox lets customers fix addresses, swap variants, change quantities, add or remove items, or cancel - right on your thank-you and order status pages, within rules you set.
When a customer opens their order to edit it, AppFox shows offers you've configured directly inside the edit flow. One click adds the product to their existing order - there's no second checkout and no new order number, and any price difference is charged automatically through Shopify. Because the customer is already engaged with their order, it's the highest-attention moment after the sale.
No. Customers edit right on your store's thank-you page or order status page - the page Shopify already links from every order confirmation email. There's nothing to sign up for and no password to reset.
Nothing - and that's the point. AppFox's eligibility engine checks your edit windows, fulfillment cutoffs, and per-action rules before showing the customer anything; an edit that's no longer allowed simply never appears as an option. Customers can't request what they can't see, so there's no awkward "sorry, too late" conversation.
It settles automatically. If the new total is higher - a pricier variant, an added item, an upsell - the customer pays the difference through Shopify's payment request flow. If it's lower, AppFox issues a partial refund. No manual invoices, no math in a spreadsheet.
Customers only ever see edits you've explicitly allowed, inside windows you've set. For anything sensitive, you can require approval per edit type - those edits wait in your queue instead of applying automatically - and every change is recorded on a per-order audit timeline. You're delegating the typing, not the decision.
Some tools "edit" orders by canceling the original and creating a new one. That forfeits Shopify Payments fees of 1.5–2.9% per cancel-and-reorder edit - fees Shopify doesn't return on cancellation - and forces the customer through checkout again. AppFox edits the original order in place using Shopify's native Order Editing API, so the order number, payment, and fees all stay intact.
About 5 minutes, with no code. AppFox works on all Shopify plans, the Free tier is genuinely free (50 edits a month), and paid plans include a 14-day trial with no card required.
Install AppFox, set your rules, and let ~80% of common edits handle themselves - while the edit flow quietly grows your average order. Setup takes about 5 minutes, and the free plan doesn’t expire.
Free plan available · support@getappfox.com