Skip to main content
Automations let you automatically swap products or plans for customers based on rules you define. This is useful for product rotations, seasonal changes, or upgrading customers to better plans.
Automations page showing empty state

​
Automation types

​
Auto-resume paused subscriptions

Automatically resume paused subscriptions after a configurable delay of 1–60 days. This is useful when customers pause their subscriptions temporarily and you want them to automatically restart without manual intervention. When enabled, this applies to:
  • Customer portal pauses — When a customer pauses their subscription through the customer portal
  • Admin pauses — When a merchant pauses a subscription from the admin panel
When disabled or when a pause already has an explicit resume date:
  • API pauses with resumeAt — The Enterprise API requires a resumeAt date when pausing, and that explicit date always takes precedence over the shop default
  • Already-paused contracts — Existing paused subscriptions are not backfilled; the automation only applies to future pauses
To configure this automation, go to Settings and enable Automatically resume paused subscriptions. Set the number of days (1–60, default 60) after which paused subscriptions should resume.
The 60-day maximum is a Shopify platform limit for subscription pauses.

​
Subscription swap automation

Automatically move customers from one subscription plan to another based on conditions you set. For example, you might upgrade customers to a loyalty plan after they’ve been subscribed for six months.

​
Product swap automation

Automatically replace a product in a customer’s subscription with a different product. For example, you might swap out a summer product for a fall product when the season changes.

​
Product add/remove automation

Automatically add or remove products from subscriptions based on conditions. For example, you might add a bonus product after a customer has been subscribed for a certain number of billing cycles.

​
Create an automation

1

Go to Automations

Click Settings, then Automations, then click Configure next to the automation type you want to create.
2

Define the conditions

Set the rules that trigger the automation. Common conditions include:
  • Number of billing cycles completed
  • Subscription creation date
  • Specific products in the subscription
  • Customer tags
3

Set the action

Choose what happens when the conditions are met:
  • Swap to a different plan
  • Replace a product with another product
  • Add or remove a product
4

Save the automation

Click Save to activate the automation. It will run on the next daily automation job.

​
How automations run

Automations run once per day on a scheduled job. The job checks all active subscriptions against your automation rules and applies any matching actions. Changes made by automations take effect on the next billing cycle. Customers are not charged immediately when an automation runs.
Automations are not instant. They run on a daily schedule, so there may be a delay between when a condition is met and when the action is applied.

​
Manage automations

You can view, edit, or delete automations from the Automations page. Changes to an automation take effect the next time the daily job runs. When you delete an automation, it stops running immediately. Customers who were affected by the automation in the past are not reverted.
Test your automations with a small set of subscriptions before rolling them out to all customers. Create test subscriptions that meet your conditions and verify the automation works as expected.