> ## Documentation Index
> Fetch the complete documentation index at: https://bundles-docs.getappfox.com/product-bundles/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Support and contact
> Get Appfox Product Bundles help by email or in-app chat, and find the Shopify App Store listing plus Appfox Order Editing and Subscriptions.
Need help with Product Bundles? We're here to support you. Get assistance with setup, troubleshooting, strategy, and any questions you have.
## Contact options
### Email support
**Email**: [support@getappfox.com](mailto:support@getappfox.com)
Best for:
* Non-urgent questions
* Detailed technical issues
* Feature requests
* Bug reports
**Response time**: Within 24 hours (usually faster)
### In-app chat
Click the chat widget in the bottom right corner of the Product Bundles app for instant messaging support.
Best for:
* Quick questions
* Real-time troubleshooting
* Immediate assistance
**Availability**: During business hours (Monday-Friday, 9AM-6PM EST)
## What we can help with
### Setup and installation
* Installing and configuring the app
* Adding app blocks to your theme
* Creating your first bundles
* Verifying everything works correctly
* Theme compatibility questions
### Bundle strategy
* Choosing the right bundle types for your products
* Optimizing discount levels for profitability
* Identifying bundle opportunities in your catalog
* Industry-specific bundle recommendations
* Seasonal bundle planning
### Customization
* Matching bundle widgets to your brand
* Custom CSS implementation
* Advanced styling questions
* Mobile optimization
* Widget placement recommendations
### Troubleshooting
* Widget not showing issues
* Discount not applying problems
* Analytics questions
* Performance concerns
* Order tracking questions
### Analytics and optimization
* Understanding analytics metrics
* Improving bundle conversion rates
* A/B testing strategies
* ROI calculation and goals
* Performance benchmarking
## Before contacting support
To help us assist you faster, please:
### For technical issues
1. **Try troubleshooting steps**: Check the [troubleshooting guide](/product-bundles/docs/product-bundles/docs/help/troubleshooting) first
2. **Collect information**:
* Screenshot of the issue
* URL of affected page
* Steps to reproduce
* Browser and device details
3. **Describe the expected vs. actual behavior**
### For setup questions
1. **Check documentation**: Review [getting started](/product-bundles/docs/product-bundles/docs/getting-started) and relevant guides
2. **Try the onboarding wizard**: It walks through basic setup
3. **Specify your goal**: Explain what you're trying to achieve
### For strategy questions
1. **Describe your store**: Industry, product types, average order value
2. **Share your goal**: What you want to achieve with bundles
3. **Mention constraints**: Any specific limitations or requirements
## Support hours
**Email and chat**: Monday-Friday, 9AM-6PM EST
**After hours**: Email [support@getappfox.com](mailto:support@getappfox.com). We'll respond first thing the next business day.
**Holidays**: Support is closed on US federal holidays. Emergency issues will be addressed as quickly as possible.
## Resources
While waiting for support, explore these resources:
Comprehensive guides for all app features
Step-by-step setup instructions
Answers to common questions
Solutions to common issues
## Feature requests
Have an idea for improving Product Bundles? We'd love to hear it!
**Submit via**:
* Email: [support@getappfox.com](mailto:support@getappfox.com) with subject "Feature Request"
* In-app chat
* During support calls
We review all feature requests and prioritize based on:
* Number of requests for the feature
* Impact on user experience
* Technical feasibility
* Alignment with product vision
## Bug reports
Found a bug? Help us fix it quickly by providing:
1. **Clear description**: What's happening vs. what should happen
2. **Steps to reproduce**: How to trigger the bug
3. **Screenshots/video**: Visual proof of the issue
4. **Environment details**:
* Browser and version
* Device type
* Operating system
* Shopify theme
5. **Impact**: How this affects your business
**Report bugs to**: [support@getappfox.com](mailto:support@getappfox.com) with subject "Bug Report"
## Community
Join other Product Bundles users:
* **Shopify Community**: Discuss in Shopify forums
* **App reviews**: Share your experience on the [App Store listing](https://apps.shopify.com/trust-bundles)
## Appfox products
Explore other apps by Appfox:
* **Order Editing**: Allow customers to edit their orders
* **Subscriptions**: Manage recurring orders and subscriptions
Visit [getappfox.com](https://getappfox.com) to learn more.
## Feedback
We continuously improve Product Bundles based on user feedback. Share your thoughts:
* What's working well?
* What could be better?
* What features would you like to see?
**Send feedback to**: [support@getappfox.com](mailto:support@getappfox.com)
## Emergency support
For urgent issues affecting your live store:
1. Email [support@getappfox.com](mailto:support@getappfox.com) with "URGENT" in subject
2. Describe the impact on your business
3. Include contact information for immediate follow-up
We prioritize urgent issues and respond within 4 hours during business hours.
## Privacy and security
Your data is safe with us:
* We never share your data with third parties
* All communications are encrypted
* We comply with Shopify's privacy standards
* See our privacy policy at [getappfox.com/privacy](https://getappfox.com/privacy)
## Helpful links
* **App Store listing**: [apps.shopify.com/trust-bundles](https://apps.shopify.com/trust-bundles)
* **Dashboard**: [admin.shopify.com/apps/trust-bundles](https://admin.shopify.com/apps/trust-bundles)
* **Appfox website**: [getappfox.com/product-bundles](https://getappfox.com/product-bundles)
The fastest way to get help is the in-app chat. Click **Live chat** on the app home page and we can walk through your issue together in real time.
This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.